Knowledge Base / ATAS support center

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How can I pay for an АТАS license?

How to disable recurrent payments

Оплата лицензии в рублях

What are the guarantees?

The payment is done, but I haven’t received ATAS access information by email! What shall I do?

Is it possible to pause (freeze) АТАS license?

Can I extend my АТАS license?

If I want to buy several licenses, can I count on additional discounts?

Connection indicator is Offline

Can I connect demo and real at the same time?

Why can't I use ATAS demo more than once?

Where do I get ADataFeeder indicator for NinjaTrader? Can't find it...

My CQG connection to ATAS won't work. What shall I do?

Which data feed shall I use with AMP broker - CQG or Rithmic?

Can I use ATAS SIM server to get real-time quotes?

Can I connect both CQG and Rithmic at the same time?

Could you recommend a broker to trade futures?

Why can't I close a trade through a Rithmic connection, and after a while, other open positions appear in ATAS?

What is an Iceberg order?

What is an OCO order?

What is a Continuous contract?

What is the difference between stop and stop-limit orders?

What do +++ and --- mean in the Smart Tape?

Something to keep in mind when using Exit Strategies

Why are there wrong trades in ATAS when I am using 2 trading platforms simultaneously?

How do trades get to ATAS from another trading platform?

Can I get demo access to NYSE quotes?

Does QUIK risk manager affect ATAS?

When a position is transferred to the night, (profit/loss) Pnl is not displayed correctly, and entryinto the trade is not displayed. Why is that?

Do not display volume in the chart, which is in the cumulative delta, why?

Cannot install NET framework what can I do?

Why quotes in ATAS differ from the quotes in platform Quik?

I can't install platform update. What should I do?

What trading instruments and functionality can be used to analyze currency pairs in the Forex market?

Why does the lua script need to be run every time the ATAS platform is launched? (Russian market only)

Markers indicators on a Continuous contract are not visible on the chart, how to fix it?

Can I trade the Forex market in ATAS?

Why when choosing a cluster type of chart are not visible value clusters in the crypto version?

Alerts in Telegram and Email

The PayPal payment page (White Screen) does not load. What should I do?

If when you try to place a stop order with the GTC parameter you get an error of the form "The allowed validity period of the stop order has been exceeded" maximum number of days is 30" (Russian market only)

Features of protective strategies in the Russian market (Russian market only)

Why don't I receive emails or notifications?

Is the program multilingual?

How to set up Alerts on price?

Please explain how to use Speed of Tape indicator?

How does the process of getting a history look on the tape?

How to save the settings for the drawing object?

Is there any filter to highlight bar direction/delta?

How to store and save chart templates from a file?

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Customer support service by UserEcho