Knowledge Base / ATAS support center

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How can I pay for an АТАS license?

How to disable recurrent payments

How to pay the license in rubles (оnly for the Russian Market)

What are the guarantees?

The payment is done, but I haven’t received ATAS access information by email! What shall I do?

Is it possible to pause (freeze) АТАS license?

Can I extend my АТАS license?

If I want to buy several licenses, can I count on additional discounts?

Can I connect demo and real at the same time?

Why can't I use ATAS Free trial more than once?

Where do I get ADataFeeder indicator for NinjaTrader? Can't find it...

Can I use ATAS SIM server to get real-time quotes?

Can I connect both CQG and Rithmic at the same time?

Could you recommend a broker to trade futures?

Why can't I close a trade through a Rithmic connection, and after a while, other open positions appear in ATAS?

What is an Iceberg order?

What is an OCO order?

What is a Continuous contract?

What is the difference between stop and stop-limit orders?

What do +++ and --- mean in the Smart Tape?

Something to keep in mind when using Exit Strategies

Why do trades open in ATAS when I’m using two trading platforms?

How do trades get to ATAS from another trading platform?

Can I get demo access to NYSE quotes?

If I use the risk manager on QUIK, can it somehow affect the work of ATAS?

When moving a position overnight, (profit / loss) Pnl is not displayed correctly and the entry to the trade is not displayed at all, why?

Do not display volume in the chart, which is in the cumulative delta, why?

Cannot install NET framework what can I do?

Why quotes in ATAS differ from the quotes in platform Quik?

I can't install platform update. What should I do?

Which instrument to choose to analyze Forex currency pairs?

Markers indicators on a Continuous contract are displayed incorrectly on the chart, how to fix it?

Can I trade the Forex market in ATAS?

Why when choosing a cluster type of chart are not visible value clusters in the crypto version?

Alerts in Telegram and Email

The PayPal payment page (White Screen) does not load. What should I do?

If you try to place a stop order with the GTC parameter, but you receive an error like "The allowed validity period of the stop order has been exceeded" maximum number of days is 30".

Features of protective strategies in the Russian market (Russian market only)

Why don't I receive emails or notifications?

Is the program multilingual?

How to set up Alerts on price?

Please explain how to use Speed of Tape indicator?

How does the process of getting a history look on the tape?

How to save the settings for the drawing object?

Is there any filter to highlight bar direction and its total delta (not the selected cluster)?

How to store and save chart templates from a file?

Can I save somehow all my templates and workspaces, if I want to reinstall the platform?

Could you give more detail on the Tape Patterns indicator?

Can I load more history on the chart?

What is Reversal chart construction principle, what variables are responsible for that?

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Customer support service by UserEcho